Help
Common questions. Signed in? Message your case manager from your journey.
Is the assessment a diagnosis?
No. It suggests which specialty to see and how urgently. A licensed clinician reviews high-urgency results, and only a doctor who examines you can diagnose.
When does the hospital get my money?
Never all at once. Your payment is held in escrow and released in stages — on admission, on discharge and after your follow-up — once each step is confirmed.
Who can see my medical records?
Only the hospitals you choose, for the documents you pick and for as long as you say. Every time they open a file, it shows up in your sharing log.
Why can’t I see some hospitals?
We only show hospitals whose doctors are allowed to consult patients in your country. Others are hidden rather than shown and then blocked.
Can you post my medicine to me from abroad?
No — that’s not allowed across these borders. Prescriptions are filled by licensed pharmacies in your own country.
Contact us
Email [SUPPORT EMAIL] or WhatsApp [SUPPORT NUMBER]. Signed-in patients get a reply from their case manager.
Message your case managerUrgent symptoms? Get emergency help